Payment System: Our card payment
systems are secure (the 'padlock' icon that you see when entering
personal details and a credit card number). Your payment information
is maintained securely and your personal data is not shared with
anyone.
Mailing Address: We accept credit card orders only where the
mailing address is the same as that of the cardholder. This is
checked with the card issuer and/or cardholder's bank before the
transaction is put through.
Phone Number Validation: During the
ordering and payment process we require a valid phone number. Before
the order is processed, our anti-fraud system will call to validate
the phone number and confirm your purchase. This is to facilitate
evidence-gathering if and only if a transaction later proves to be
fraudulent. The information is used for no other purpose.
ID Verification: To prevent fraudulent
transactions, you may be required to verify your Identity with one
our billing attendants over the phone. This process is short,
automated, and it will prevent stolen credit card use.
Customer's IP Address: During the
ordering and payment process we record the internet address (IP
address) of the customer's computer. This is to facilitate
evidence-gathering if and only if a transaction later proves to be
fraudulent. The information is used for no other purpose.
Guaranteed Delivery: All goods are electronically tracked and
delivered as soon as the transaction is complete. If you feel
something has gone wrong with your order, please
contact us.
Transaction Watch: Our payment processing partners operate
intelligent systems which look for suspicious transactions or usage
patterns and report them. We always check to ensure that orders are
legitimate before goods are dispatched. Sometimes, for your
protection, we will contact you to verify an order - this will not
affect delivery times.
Prosecution: We investigate and pursue attempted fraud to the
full extent the law allows. This includes the recovery of civil
compensation and costs as well as criminal prosecution. Our
Anti-Fraud department will submit and pursue all fraud attempts.
Reporting Credit Card
Fraud
Anti-Fraud Government Recourses
What is the Department of Justice doing about Internet Fraud?
Customer Advice: We strongly recommend
that you:
- Keep a record of your transaction with us
- preferably a printout
- Keep the emails that we send you to confirm payment and the
delivery of goods
- Always check your shipment immediately and carefully
- Never send payment details to us by email
